FAQ

1. SHIPPING & LOGISTICS

Q: Where is HunterLeeBest based? A: We are proud to be a US-based company located in Carrollton, Georgia. Your orders are managed and shipped from the heart of the South!

Q: How long until I receive my order? A: Processing takes 1-2 business days. Standard shipping within the contiguous U.S. typically takes 3-7 business days via reliable carriers like USPS, UPS, or FedEx.

Q: Do you offer tracking? A: Absolutely! Once your label is created, a tracking number will be sent to your email. Please allow 24 hours for the carrier's system to update the status.

2. PRODUCT SPECIFICS

Q: How do I maintain the Electric Pruning Shears? A: To ensure longevity, we recommend wiping the blades with a clean cloth after each use and applying a drop of lubricating oil once a month. Always ensure the safety lock is engaged when not in use.

Q: Is the 3-Piece Lounge Set true to size? A: Our Elegant Lounge Sets are designed with a relaxed, comfortable fit. We recommend checking our detailed Size Chart on the product page. If you are between sizes, we suggest sizing up for a more "lounge" feel.

Q: Will the Sink Wrench work with all plumbing types? A: Our Reversible Sink Wrench features a wide-opening jaw (6-68mm) designed to fit 99% of standard bathroom and kitchen faucets, valves, and nuts.

3. TROUBLESHOOTING & RETURNS

Q: My tool arrived, but it won’t turn on. What should I do? A: For battery-powered items like the Pruning Shears, please ensure the battery is fully charged (approx. 2 hours) and that the safety trigger sequence is followed. If it still doesn't power up, contact us at privacy@hunterleebest.com immediately.

Q: Can I return an item if it doesn’t fit? A: Yes! We offer a 30-day return policy. Items must be unworn and in original packaging. Please see our Refund Policy page for full details on how to start a return.